FAQ

What is “AnyTime”?

Any Time is an online inquiry system provided by JAX in Japan. You cannot order products through this service.

How to pay for this service?

No payment will occur for the use of this service.

How to order the product?

Please contact Customer Support Center (anytime@jax.or.jp)

How long would it take to receive reply?

We’ll reply to you by the next business day in principle.

How to cancel or change the inquiry?

Please contact Customer Support Center (anytime@jax.or.jp)

How to change the registration information? How to withdrawal from Any Time?

Please contact Customer Support Center (anytime@jax.or.jp)

　　

How to check the status of my inquiry?

You can check it on “history of inquiry” on My Page

　　

How long does delivery take?

Please contact Customer Support Center (anytime@jax.or.jp)

　　

Haw to inquire services/products which are not listed on Any Time?

Please contact Customer Support Center (anytime@jax.or.jp)

　　

I forgot the username or password for the account I use with Any Time.

Your login ID uses an email address. If you've forgotten your password and need to reset it, please learn how to reset your password in “Log in” -> “Reminder Password”

　　

Our service is limited to enterprise/corporate clients.

　　

Can we register Any Time with corporate name?

Please contact Customer Support Center (anytime@jax.or.jp)

　　

I have not received automatic reply e-mail of “inquiry reception completed”.

Please check your setting to be able to receive emails from “jax.or.jp”. Also, please check your "Spam" or "Junk Mail" folder of mailbox.